Frequently Ask Question
If you’re dealer
If you haven’t get your ID & temporary password, please contact our customer support. Please log on into account to make purchases, you may refer to appendix 3 for the e-commerce user guide or contact our customer support for assistance.
If you’re consumer
All our products can be purchased from our appointed dealer. Please find the below list:-
Deric and K Associated Sdn Bhd
Zenith Corporate Park,
B-26-G, Block B
No 1, Jalan SS7/26, Kelana Jaya,
47301 Petaling Jaya,
Selangor D.E, Malaysia.
Operation hours : Mon – Fri, 10:00am – 6:00pm.
Facebook : @Dericandk
Contact info :
If you’re dealer
You may contact our existing dealer Deric and K Associated Sdn Bhd for products viewing.
If you’re consumer
We are B2B e-commerce platform, hence we do not have physical shop. However, you may contact our dealer for sample viewing at their showroom. Please note that it is not always possible to have every item on display in the showroom, if there is particular product that you are interested in feel free to contact the dealer to find out if it is on display.
If you’re dealer
Please contact us for more info about dealership programme. Our chat service available from Mon – Friday, 10:00am – 6:00pm. You may leave your contact and message at the chat box & our team will get back to you within 3 working days.
If you’re consumer
N/A
If you’re dealer
Dealer can trace your orders in the system, under report
If you’re consumer
Consumer to contact dealer to follow up delivery status.
If you’re dealer
Kindly snap the photo of item code, product and packaging immediately. Please provide packing list and purchase order to our customer support.
If you’re consumer
Quality assurance is important to us. Consumer may contact dealer for warranty claim by providing invoice & delivery order as proof. However, we, as a distributor will still support and making sure all our consumer are well served.
If you’re dealer
Installation & after sales services are fully responsible by dealer.
If you’re consumer
Installation & after sales service is provided by the dealer. However, we, as a distributor will still support and making sure all our consumer are well served.